POOR CONFUSED SERVICE
<p>I'm sooo sick and tired of MTN. My mom has a contract with you guys and for so many years we've been trying to Add my details as a Contact Person because I'm the one who's using the phone. She had been to the store countless times & everytime they tell her they can't assist, we recently went to the MTN in Wonderpark Pretoria and we were again told the same thing, the lady there even called 808 to tell them she can't help, she then said we must email customer service and today they emailed telling me to go to the Store. I am so sick and Tired of MTN and your confused processes that even confuses you and inconveniences us as Clients! You dont know how to treat ur customers and you can definitely forget about me upgrading with your useless Service!!</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Information on the account can only be given to the person who took out the contract. This is to protect our customers from ********** activities on their accounts. You can however apply for a contract on your name. You may call MTN Direct on ********** 667 to apply for a new contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Information on the account can only be given to the person who took out the contract. This is to protect our customers from ********** activities on their accounts. You can however apply for a contract on your name. You may call MTN Direct on ********** 667 to apply for a new contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,