1 reviews | Active since Feb 2018
Poor communication on Billing
In December 2017 i signed a contract with MTN for an iphone. As part of the agreement I requested that the amounts be debited from my account on the 1st of every month. On the 24th January 2018 i got an SMS saying my account is in arrears. I went to the MTN in woodmead Johannesburg to enquire i was informed that amount would go off on the 1st of Feb i need not worry. On Friday the 2nd of Febuary i got another sms from MTN saying both my December debit and Jan debit did not go through. I reached out to MTN saying you can debit the amount from my account . The team on twitter verified my banking details and personal details and they assured me they would debit the amount from my account on the 2nd. On the 6th February I got another sms this time threatening with being put on a negative credit rating . I reached out to the MTN twitter team asking how come what is going on i thought this matter was sorted on the 2nd February already. I did not get a response. When i went to the store in Woodmead again they said my details are correct and they have not told me why this is happening and no assurance why this is not happening.
- The further instances that frustrated me with the matter is that when i requested my signed contract MTN was reluctant to send me a copy of the agreement i was sent from pillar to post about it. _- No communication with regards to the debit order issue i know that if the funds were issufficient the bank would have contacted me so there was more than enough funds. - MTN has not given me assurance of what exactly happened and what can be done to resolve the matter . I cant be running to MTN branch every month then to do a manual payment (Which i had to do) why did i give my banking details then. - MTN twitter team lack of response on resolving the matter and communicating when challenged they simply ignore the tweet and no response.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised when the account was created and activated the bank branch code updated on the account was invalid this is the reason why the debit orders was not requested for December month.
The once off payment for R315.40 was requested but due to the branch code incorrect this was declined.
The debit date is on the 1st of every month.
The bank details was updated correctly on the account on the 31st of January 2018.
The debit order for R1102.47 was requested on the 1-2-2018. This amount balance out the invoice's for December and January 2018.
If this debit do not returned unpaid the account balance is R0.00
From next month this will be in order.
Regarding the copy of the contract this need to be required from the store where the contract was signed, please visit the store for assistance with the copy. The store Cosmonet Stone ridge.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised when the account was created and activated the bank branch code updated on the account was invalid this is the reason why the debit orders was not requested for December month.
The once off payment for R315.40 was requested but due to the branch code incorrect this was declined.
The debit date is on the 1st of every month.
The bank details was updated correctly on the account on the 31st of January 2018.
The debit order for R1102.47 was requested on the 1-2-2018. This amount balance out the invoice's for December and January 2018.
If this debit do not returned unpaid the account balance is R0.00
From next month this will be in order.
Regarding the copy of the contract this need to be required from the store where the contract was signed, please visit the store for assistance with the copy. The store Cosmonet Stone ridge.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,