Poor Communication Information

I would like to complain in the strongest terms about the service I have experienced at MTN Norwood.<br> <br> When the screen of my Samsung S4 cracked I took it in to MTN for advice.<br> <br> At this time my phone was still well within its allotted 2year guarantee period.<br> <br> I was told it would be sent to MTN for repair and that it was covered by a screen repair guarantee specific to that model.<br> <br> This made sense to me as both my sons had had their screens (also Samsung S4) repaired for free .<br> <br> AT NO TIME was I told that : <br> <br> <br> 1.I should take the phone myself to Samsung <br> <br> 2.that I should register with Samsung in order to activate the guarantee<br> <br> 3.that I would be charged a quote fee of R330 by MTN.<br> <br> <br> Subsequent to this, MTN went on a protracted strike ,which effectively rendered my guarantee worthless. Enquiries were met with a shrug.<br> <br> MY situation now is that I am told I cannot get my phone back without paying an additional amount of R330 AND it is in the same condition - i.e. it has a cracked screen.<br> <br> As far as I am concerned NONE of these factors were brought to my attention by your staff and I should not be disadvantaged by their poor attitude and the strike embarked on by your workers<br>