POOR COMMUNICATION AND SERVICE FROM MTN's Coverage desk

The past 3 weeks I had a very bad experience with MTN's Coverage desk.

My Wi-fi is off for the past 3 weeks and every time I call the MTN's Coverage desk, they just said that they are working on the issue. I also attended 2 stores in the area, and according to them there were no issues with my rooter. I'm working remotely, but now I need to travel 5 times a week for work and it's costing me KLOP GELD. I need to buy data and use another network as a hotspot, to be in contact with the rest of the world.

What frustrates me the most is: 1. There were no communication from MTN to inform customers about the issues they're experiencing and that they will be working on the towers. 2. I've been calling for the past 3 weeks, but they only logged my ticket on the 7th of February 2025. 3. I'm not using any data but they expect me to pay the full amount as per the contract without trying to accommodate me as a loyal client for more than 15 years or trying to put alternatives in place.

This type of service is unacceptable and it brought me to the point of re-considering my loyalty towards MTN.