POOR COMMUNICATION AND RESPONSE COMPLAINT

Our company has a co-operate account with MTN for contract sim-cards, which we pay monthly subscription for. How ever we experienced a very cumbersome process when we requested replacement sim-cards for some of the lost ones, well firstly our order for replacement sim cards took a very long time to be delivered, yet when we ordered new contract sim cards it only took a maximum of 3 days for them to be delivered. We then finally received the replacement sim-cards only to find out they were not RICA registered, we sent emails and contacted the virtual customer services and we were being referred to different people everyday today one is processing our request when we follow up the next day a different person is now processing it. The big issue is on us not having on particular Account Manager assigned to our account which is a co-operate account. A simple process of replacing lost sim cards shouldn't be so long and complicated can't one walk into a shop with the required company documents and get their sim cards registered and sim swap done and besides for a co-operate contract we expect to order and receive our orders in a ready to use state rather than to go to another long and complicated process again which negatively affect daily business on our side.