Poor Communication and Plain Theft

I signed a contract for a portable modem which was faulty. MTN took 5 months to admit it was faulty. They then were 'testing' it for 3 months before offering a new one. I spent 8 months paying for a device which did not work so I asked for a refund and for my contract to be cancelled. I have waited for a further 12 months with no assistance except MTN saying that my complaint has been escalated. All the time I still do not have a working device but I am billed R300 every month!<br> <br> MTN - the biggest bunch of ***********, ********, *************, dishonest, money grubbing ******* I have ever had the displeasure of dealing with.<br> <br> No one ever replies to emails.<br> <br> If you have a complaint they will never ever contact you or solve the problem but they will continue billing you.<br> <br> This website says that this is a company that responds? This is my 5th Hello Peter complaint about MTN with no response!!!