Poor Communication and Lack of Assistance

I have previously posted a complaint on hello peter which was apparently \resolved"as per Veronica response.<br> I still haven't received any formal letter stating that my account is up to date as well as my banking details update. I have went into a branch and updated without any success. They have handed me over to their debt collecting department (VVM) (***) and this has been going on since February 2015. MTN's service is pathetic!!! i have emailed their customer care numerous amount of times with no response. My debit order hasn't been running as they haven't changed my details which i went to a branch to change it. my account went into arrears whereby i paid it up in full R2200 recently. I have never experienced such poor service and therefore i wont renew any of my other contracts with MTN.<br> <br> Previous Report: \"" I took out a contract with MTN around December 2013. Everything was<br> fine until i switched banks (Absa to FNB). After noticing that my<br> account hasnt been debiting i emailed mtn custmore service to update<br> my banking details as ive changed banks. After goin back an forth on<br> email sending them my details and arranging debit dates they have<br> failed to assist me."""