NL
Nkululeko L
1 reviews | Active since Aug 2019
09 Aug 2019, 13:43
POOR communication
Good afternoon, My name is Nkululeko Lupuwana, I app**** for a contract on the 6th Aug 2019 filled out all the paperwork and signed for them. I was assured that I would get a call or an email within 24 hours to revert back to the Canal Walk MTN upper level store. It is now the 9th Aug 2019 and I have not received any sort of communication from them. This is what one calls poor communication at its highest level.
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MTN South Africa's replyOfficial
23 Aug 2019, 15:26Good day Nkululeko,
Thank you for bringing this matter to our attention. We apologies for delay in response and breakdown in communication. At MTN we rely on feedback from our customers in order to improve our services. We value and appreciate all comments as they play an important role in providing excellent customer service If still no respond from Canal Walk, please contact our MTN Direct on *** is a free number when using MTN Trust this is in order. Warm regards Zamokuhle Ngubane Specialist : Rapid Response Unit
Best regards,
MTN South Africa's reply23 Aug 2019, 15:26
Official
Good day Nkululeko,
Thank you for bringing this matter to our attention. We apologies for delay in response and breakdown in communication. At MTN we rely on feedback from our customers in order to improve our services. We value and appreciate all comments as they play an important role in providing excellent customer service If still no respond from Canal Walk, please contact our MTN Direct on *** is a free number when using MTN Trust this is in order. Warm regards Zamokuhle Ngubane Specialist : Rapid Response Unit
Best regards,