dC
dereck C
1 reviews | Active since Feb 2015
02 Feb 2015, 16:34
Poor comms in Sabie
Have had problem with being able to hear other people and them being able to hear me, my phone shows full signal and other people also complain about the same problem. This has been going on for a couple of months and MTN technicians say there is nothing wrong (according to dealer)
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Replies (1)
MTN South Africa's replyOfficial
12 Feb 2015, 14:17Hello STAGGERLEE,
Thank you for bring the matter to our attention.
Please accept our apologies for the inconvenience caused as a result of this. Kindly furnish us with more information regarding the Network issues you are experiencing. In order for us to escalate this to our Coverage desk to investigate what the problem could be; please populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Ebbedene
REQ:***
Thank you for bring the matter to our attention.
Please accept our apologies for the inconvenience caused as a result of this. Kindly furnish us with more information regarding the Network issues you are experiencing. In order for us to escalate this to our Coverage desk to investigate what the problem could be; please populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Ebbedene
REQ:***
MTN South Africa's reply12 Feb 2015, 14:17
Official
Hello STAGGERLEE,
Thank you for bring the matter to our attention.
Please accept our apologies for the inconvenience caused as a result of this. Kindly furnish us with more information regarding the Network issues you are experiencing. In order for us to escalate this to our Coverage desk to investigate what the problem could be; please populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Ebbedene
REQ:***
Thank you for bring the matter to our attention.
Please accept our apologies for the inconvenience caused as a result of this. Kindly furnish us with more information regarding the Network issues you are experiencing. In order for us to escalate this to our Coverage desk to investigate what the problem could be; please populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Ebbedene
REQ:***