Poor client service and follow up

I am utterly disappointed by MTN's contract cancellation service. I logged a request on 29 August 2015 and the request has not been action even today. Instead, they take 10 days to respond to each of my correspondences. I paid the cancellation fee on 21 September 2015, only for them to ask me for further details 10 days later. <br> <br> Even after calling the centre, their agents continue to take me to and fro. It takes a few minutes to open a contract, why must it take more than 33 days to cancel one.<br> <br> Please have some decency and follow up on customers.