KB
Kevin B
1 reviews | Active since Nov 2018
07 Nov 2018, 17:09
Poor client service
Got my upgrade at the kyalami branch about a month and a half ago, almost two months. The phone started giving problems regarding batter charging and rebooting. I took it in almost three weeks ago and they sent it to be assessed to see what the problem is and I have heard nothing back in three weeks. Now I'm sitting with a cellphone bill to pay, and I don't even have the phone. Serevice is absolutely shocking
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MTN South Africa's replyOfficial
08 Nov 2018, 08:59 Good day Kevin Bruwer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Best regards,
MTN South Africa's reply08 Nov 2018, 08:59
Official
Good day Kevin Bruwer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Best regards,