Poor Client Service!

Item: MTN South Africa
Rating: 1
Author: Adriaan B

I was contacted by an MTN agent to "upgrade" one number on my contract. After accepting, my credit limit was reduced to a minimum and as I was traveling overseas, I had NO PHONE CONNECTION ON ANY ONE OF MY PHONES!! After numerous requests to increase my credit limit to the previous amount, I have no feedback. The worst mobile service provider from my experience. I am leaving shortly for an international travel and desperately need the higher credit limit.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

19 Oct 2017, 21:23

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised that the credit limit was changed from R1364.89 to R3400.00

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply19 Oct 2017, 21:23

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised that the credit limit was changed from R1364.89 to R3400.00

Kind Regards,

Alice van der Merwe

Best regards,

Adriaan B's updateReviewer Update

19 Oct 2017, 23:09

The credit limit may not be adequate for travelling in my business. What is the issue/constraint to “restore” my credit limit to the previous limit??

Adriaan B's update19 Oct 2017, 23:09

Reviewer Update

The credit limit may not be adequate for travelling in my business. What is the issue/constraint to “restore” my credit limit to the previous limit??