GR
Gustav R
1 reviews | Active since Mar 2009
18 May 2015, 09:26
Poor Client Service!!
I made a payment on my MTN Account and phoned the call center to re-activate my line. Spoke to a Bongani person, he could hardly speak english, he put me on hold not sure for what reason. this now after waiting more than 10 minutes in the Q. He said he cannot re-activate my line and i must email proof to Collections, i informed him that i have always phoned the call center and then email the proof so long to who ever i spoke to without any problems. He said i cannot, his whole attitude regarding client service is shocking, when asked if i can speak to his Team Leader he dropped the call. I will most definatly go to Cell C as MTN call center/ client service is shocking!!!!
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MTN South Africa's replyOfficial
18 May 2015, 12:49Hello gusroux,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to records the line has been reactivated. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to records the line has been reactivated. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 12:49
Official
Hello gusroux,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to records the line has been reactivated. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to records the line has been reactivated. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,