Poor Claims Company and Claims Policy

MTN insurance doesn’t update their customers when they change their insurance policies or when the company that they work with which insures customer devices changes policies. I claimed to get a ****** device replaced and my lost phone was no longer available, and I wasn’t granted the option to pay an excess to get an available device I prefer. I was informed that they no longer allow customers to pay an excess, and when I asked why we weren’t informed so customers can take decision whether they want to stay with MTN insurance or move to another company, I was told that customers were called telephonically regarding that and others were not reached.

It is now a week that I still don’t have a device because they said they will have to order my old device which is apparently no longer available. I wouldn’t advice anyone to get insured with MTN as they don’t inform people when they change their policies which we actually sign for when accepting their Terms & Conditions of insurance.