Poor claim processing time.
<p>I have logged a claim with MTN insurance since th 04/07/2016 till to date they have not replaced my phone. They claim to have a 2 days turn arround time for processing claims. It been well over 4 weeks and I'm still with out a phone. They have not even made attempts to contact me about any problems they may have. They could not even give me a temporal phone to use.</p>
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MTN South Africa's replyOfficial
18 Jul 2016, 20:32Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
MTN South Africa's reply18 Jul 2016, 20:32
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
's updateReviewer Update
26 Jul 2016, 12:43I hope you are still speedilly resolving my quiry, its been a week already no feedback as yet!!
's update26 Jul 2016, 12:43
Reviewer Update
I hope you are still speedilly resolving my quiry, its been a week already no feedback as yet!!