1 reviews | Active since Oct 2014
Poor cell reception, AS USUAL!
I am really so tired of complaining about the mobile Internet signals in Herm****, Western Cape. For nearly 2 years now I am complaining and still nothing has been done. Every time I complain, mtn sends me a template to fill in. I filled it in in the beginning, but soon realized that it was in fain. Mtn simply just dont care. I would be so ashamed to tell friends and family that I work for mtn. Why do we the public allow them to do this to us. The signals keeps on jumping around, never staying stable enough. I constantly have to reload pages. Then that eats my data cap to reload the same pages over and over. I really think its another of mtn's deceptive plots to make its customers use data faster. The faster we use our data the faster we have to load more and mtn gets fatter. <br> <br> I will log a negative comment on my broad and here every week until mtn uses some of the money it deceives us from to buy more signal towers. Stop ***gy backing of other carrirs towers. Mtn is like an leech! Just taking and never improving.
We are truly sorry for the inconvenience cause and for the breakdown in service experienced.
We've located the request that was logged on your behalf for the atenna that was installed and we've escalated the matter directly to the management team within our Network Department to get the issue looked at on the main network.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for the inconvenience cause and for the breakdown in service experienced.
We've located the request that was logged on your behalf for the atenna that was installed and we've escalated the matter directly to the management team within our Network Department to get the issue looked at on the main network.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
