LW
Leon W
1 reviews | Active since Jun 2017
04 Oct 2017, 13:54
Poor cancelations
Phoned 808 today to have my contracts deleted after waiting 30min they answeres and the guy tells me that i cant cancel it now i have to phone a day after the contracts expire. How is that possible becaise i need to supply 30days notice? I cant wait to be rid of this useless mtn. Before i could even ask another question or a reference number he just hangs up. Thats the reason why mtn cant keep their customers.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
16 Oct 2017, 09:13Dear Leon,
Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Please note due the 30 days notice you have provided us, a future deactivation request has been submitted for the 2 contracts to cancelled and deactivated on the 2017-11-28.
Herewith is reference number ***.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply16 Oct 2017, 09:13
Official
Dear Leon,
Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Please note due the 30 days notice you have provided us, a future deactivation request has been submitted for the 2 contracts to cancelled and deactivated on the 2017-11-28.
Herewith is reference number ***.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
LW
Leon W's updateReviewer Update
16 Oct 2017, 13:12Will i still be able to use my number that i am currently using? Thank you for the assistance.
LW
Leon W's update16 Oct 2017, 13:12
Reviewer Update
Will i still be able to use my number that i am currently using? Thank you for the assistance.
LW
Leon W's updateReviewer Update
28 Nov 2017, 10:58I need assistance why does my phone say my selected network is not available. I am on the verge of burning down every mtn store i come across. Phone me ********** 268
LW
Leon W's update28 Nov 2017, 10:58
Reviewer Update
I need assistance why does my phone say my selected network is not available. I am on the verge of burning down every mtn store i come across. Phone me ********** 268