Poor call centre assistance
<p>I am struggling to get a settlement amount from mtn, my calls are never returned or the call centre cuts my call. Don't you want your money????</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that na urgent escalation has been sent to the Legal Division to assist in confirming that amounts has been received and to reconcile the MTN account. A call back will be done during the course of today to complete request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that na urgent escalation has been sent to the Legal Division to assist in confirming that amounts has been received and to reconcile the MTN account. A call back will be done during the course of today to complete request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
HI Kevin,
Still no call and it is now a week later since I requested the settlement amount the first time.
HI Kevin,
Still no call and it is now a week later since I requested the settlement amount the first time.