Poor Call Center Response
<p>I have been trying the whole week (17 - 21 April) for more than an hour a day to get through to the Retentions department with no success. I have even ask a sales consultant to send them an email to urgently contact me.</p> <p> </p> <p>I am trying to cancel two of my numbers and put them on Prepaid. To do this I need to speak to one of the retentions consultants to give me a cancellation quote. My experience with Vodacom was a 100 times better.</p> <p> </p> <p>If no one contacts me before the debit order date, I will be left with no option but to instruct my bank to return the amount to my account when MTN's debit order goes through.</p> <p> </p> <p>Absolutely poor poor service.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note without your ID number, MTN account number or Cellphone number in question we are unable to access the account in question and as a result we are unable to assist. If you have still not spoken to the Retentions Team then please forward us the following details to email ***:
- Your ID number
- Mtn Contract Cellphone number to be cancelled
- Address
Early Termination fees will be quoted and feedback will be send to you as soon as we receive an email with the above details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note without your ID number, MTN account number or Cellphone number in question we are unable to access the account in question and as a result we are unable to assist. If you have still not spoken to the Retentions Team then please forward us the following details to email ***:
- Your ID number
- Mtn Contract Cellphone number to be cancelled
- Address
Early Termination fees will be quoted and feedback will be send to you as soon as we receive an email with the above details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Hi Itumeleng,
I have rep**** with the required information to **********
Kind regards,
Charles
Hi Itumeleng,
I have rep**** with the required information to **********
Kind regards,
Charles
Good morning,
I am still experiencing the same poor service from MTN. I still have not received the cancellation quote even after emailing all the required information to the email address given.
Please assist otherwise I honestly will not be left with any other choice but to ask my bank to return any other debit order made by MTN.
Good morning,
I am still experiencing the same poor service from MTN. I still have not received the cancellation quote even after emailing all the required information to the email address given.
Please assist otherwise I honestly will not be left with any other choice but to ask my bank to return any other debit order made by MTN.
Good morning. I have paid my cancellation fee, however, no one can confirm if they have received the money and that I will not be billed anything at the end of the month.
Please may I ask if anyone can phone my back. I have sent many emails with no responses.
Good morning. I have paid my cancellation fee, however, no one can confirm if they have received the money and that I will not be billed anything at the end of the month.
Please may I ask if anyone can phone my back. I have sent many emails with no responses.