poor business processes at mtn

<p>Went in sat 1 Oct to mtn woodmead. Got flagged on their system as blocked due to ***** on id number. Given sa ***** prevention services (safps) telephone number to enquire.</p> <p> </p> <p>I do so on Mon 3 Oct. Fill in all paperwork and police affidavits etc. To get clearance as I was victim to identity impersonation.</p> <p> </p> <p>Get clearance letters Thurs 6 Oct from safps and JD group with the safps being updated to reflect new classification of victim of id impersonation.</p> <p> </p> <p>Send through all letters to mtn woodmead and the error still exists on their system. Call in Lucas the branch manager and get told they can do anything and need to wait for system to update. Unacceptable!!! The letters confirm that should issues be found that safps must be contacted for immediate confirmation. </p> <p> </p> <p>Seems that the store manager and staff are ill informed and untrained in handling matters like this. </p> <p> </p> <p>Wake up mtn, get your house in order. I'm considering porting to another networ****!</p> <p>. </p>