MB
Malcolm B
1 reviews | Active since Apr 2013
07 Jul 2015, 15:57
Poor billing, constantly being cut off
mtn has cut off our business account 3 times in the last week, each time with a different excuse, we have not received bills and have been billed incorrectly. Mtn was supposed to credit us with over r2000 and have yet to do that, we are however cut off 3 times with very little clarity as to why we have been cut off. The call center agents can't rectify the problem and every time, we need to send a letter requesting reconnection. There are poor support structures in place. Please refund our money and reconnect us now. I am fed up
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MTN South Africa's replyOfficial
15 Jul 2015, 12:43Hello malcolmvb,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply15 Jul 2015, 12:43
Official
Hello malcolmvb,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,