1 reviews | Active since Mar 2021
Poor, bad, worse customer service ever from MTN service champions.!!!
MTN SA: I've heard it with the bad and poor service, I've been receiving from the MTN service champions. I don't know how many countless times I had to make a call in order to get through to the relevant department I was looking for, and by chance when I do get through, I get no assistance to my quiry. They never solve your problem or get to the bottom of it. MTN, I am unable to move on with my financial life, because you guys are failing to assist me with my Cellphone contract. I've paid all, the outstanding balance that was indicated to me by Email communication with MTN Legal department. Its been weeks now.. waiting to be for them to reactivate me and update my payment profile on ITC/Bureaus. So that I can continue with the contract.
Even on Email's they don't reply anymore. But when I asked them the first time, for the outstanding balance, they rep****. MTN SA your service to your clients is poor and bad, even at our nearest MTN stores they too are clueless as to how they can assist. They just dial 135 and give you the phone. And come out of the store even more irritated and angry.. Because they never solve your problem.
