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Trevor V
1 reviews | Active since Nov 2015
23 Nov 2015, 13:51
Poor attitude to accounts
Found out from my MTN account that i was charged for BIS service for a full year but yet i was not even using a Blackberry handset. I contacted MTN and logged a query they have come to the conclusion that i have 30 days after receiving an account to lodge any complaints. So be it but i find that to be unacceptable and think that if your charged and payed for something but have not used it nor requested it then your steeling from me, its that plain and simple. Ref no ***
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Replies (1)
MTN South Africa's replyOfficial
24 Nov 2015, 15:04Hello trevordean123,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply24 Nov 2015, 15:04
Official
Hello trevordean123,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***