Poor assistance from MTN

I app**** for an additional contract to my current contract on Monday , 14 May 2018, whereby my application was declined. I went int o MTN to find out what the reason was and I was told that there was a legal hold on my account. The consultant at MTN had me phone the customer services department where I was transferred to legal. The reason for the hold was because they wanted to prevent me from upgrading my current contract. I explained that I didnt want to do an upgrade but take out a wireless router including data. After the consultant speaking to a lady in their legal department the hold was lifted and my application was resubmitted. I was told that an application takes 2 to 24 hours for approval. Today having had no feedback I went back into the store to do an inquiry I was told that it was declined again because of a legal hold being on my account. I feel this is unacceptable and my character as an MTN client for years is in question. Currently no monies are owed from my side and therefore dont see the reason why my application has been declined once again. This is really unprofessional from a company which I have been a loyal customer to for years.