Poor and Pathetic service by MTN PAVILLION

I really don't know where to start with what pathetic service I received from the MTN at Pavillion Mall I went in on the 28th of January to do an upgrade on 2 of my lines which was due for an up grade. I was assisted after 3 hours of waiting by a lady who was helpful and tried her best to give me everything I needed with good advise. My 1 upgrade was done got the first device and was told that on my second upgrade I will have to wait till Friday for stock on my visit was to collect I was told they have one device in stock and can't issue it out due to they stock processing procedures so I will have to wait as they will need to log a ticket and then its been a up and down story of not having stock and the system processing . I followed up every single month but I always was give same answer. I then was told to try the mtn call centre ànd had the same issue. People listen to the story acting like they want to help but instead try to sell me something I dont want. Finaly went back to the store and asked to speak directly to a store manager who I then had to explain my story over and over what had happen, after a week I called cause even the store manager didn't get back to me she now told me I can't get the contract after months of waiting.I asked for her area managers number but she declined to give to me instead was told that they will contact me its now been 6 months and still no reply or true answer to my upgrade. After years of being a valued customer with MTN it's very disappointing getting such service. I feel very unhappy and feel as if mtn don't value their customers or honor the commitments anymore, It seems as if Mtn has now gone to the dogs. Where has the customer service gone too.