Poor and pathetic service

<p>My wife booked her iPhone6+ device in at the MTN Vangate Mall close to end of October. We get a msg stating that it is ready for collection 3 weeks later as it was sent in to have the screen fixed as it was cracked. When we got there nothing was done as the setting was not disabled which they failed to explain. Nevertheless, long story short. Its 8 WEEKS LATER we still have NOT received the device, NOT a SINGLE call from MTN, we have escalated this NUMEROUS times to the MTN CUSTOMER CARE, but NO-ONE at all is returning our callback for assistance. We have been dealing with the consultant at Vangate Mall by the name of ANTHEA, who has constantly been telling us the delay is with the insurance department, then the repair centre, then no-one responding to emails etc. Everyday is the same story. I CANNOT understand that after 8 WEEKS of frustration we still have NOT received our device which is confirmed being repaired and done but mere delay from the 2 entities ie) the MTN Insurance and the Repair Center.... NOT A SINGLE callback, neither has the actual complaint that had been logged before as an escalation was not attended too. We are extremely upset and frustrated and this has been the most PATHETIC CUSTOMER SERVICE ever experienced with MTN..... We heading into our 9th week being WITHOUT a phone. No management at MTN had the decency to attend to our complaint!!! UTTER PATHETIC. The poor service given at the Vangate Mall is a direct reflection on MTN, at the same time this being escalated to MTN Customer Care have also not fulfilled our query.</p> <p> </p>