Poor and Pathetic Service

There's a case of ***** in my name. I have been calling and emailing the ***** and sales department, I am not getting any joy from MTN what pathetic service.

On the 26th June 2023 it came to my attention that a *****ulent cellphone application had been processed and approved. I got through to the ***** department and spoke to a consultant, according to her she was able to cancel the application. I was asked to submit affidavits, copies of my ID which I sent the next day.

2 days later there was another application made, I was told that it could not be canceled because I need to speak to the direct sales department.

Every time I call I am being referred all the departments in the world.

On the 4th July an application was processed and approved and this time the phones have been delivered to the *****ster in KZN. I am sending email after email. I makes and I hold for over 30 minutes. I am disgusted by the treatment that I am getting from this provider. Thank you MTN, this is clear that it is being done from the inside.

I not being taken seriously at all. I will now be taking action.