Poor and Pathetic Online, call centre and Portal support

The lack of consistency is beyond comprehension. There are 3 different portals , the mycontract service, mymtn app and the normal mymtn app. Updated details on one never reflect on the others. The need for 3 portals is baffling and silly considering that each only has limited services with unique ones being offered on a different platform. It seems as if MTN has zero quality assurance checks on their apps seeing as though details updated are restricted to only the portal where the change is done and not consistent across all 3. I updated my details on the online mycontract portal yet they reflected nowhere on the mymtn app or the plain mtn app.

Furthermore the automated call centre robot, is putrid having no option to wait in a queue for an agent but rather just enter an endless loop of having to cycle between options on the switchboard.

One must question whether MTN has any adequate quality assurance testers and system developers given the horrible experience and inconsistencies.