Poor and incompetence service provider

I have taken a router contract where I was never told about hidden amount that now I need to pay... Currently I am stuck with a bill of R548 while the monthly commitment agreed to was R230

Pitty I called MTN 3times and all I am transfered to department who can't process a simple cancellation even the cancelation department they will authenticate you and tell they don't have option to cancel the contract...then you will be transferred to customer care who will want authoticate you and tell you you need to go to the cancellation department that you been too already

This is incompetence at its best and making money *****ulently so....

I am now taking this matter to the ombustment...we can't have a service provider that de***** people like this and gets away with it