Poor and frustrating service from MTN and Sonke learnership

My friend is currently doing a learnership with a company called Sonke. Part of the leadership required that they sell MTN Data which she sold me and i supported her. Tje data costed 80On the 17th of July 2021. I woke with my number not working. This is my main number that has all my things including internet banking.

I called mtn as a service provider and they told me that Sonke a company that sells data which i had bought removed my number from the network. I dont how is this possible because my number has been with MTN for 3 years and after i told them the story they still referred me back to Sonke to restore which i think would have been easier done by MTN.

Ive been in contact with sonke and even sent them emails. They firstly said i should go Rica my number its going to work which did not work after i went through rica. They they promised that my number is going to be restored and it didnt happen till this day. I even went to an MTN store in gateway to try sort this out but i still dont have my number.