poor and dissatisfaction service

I am sending this email as an unhappy and very upset client due to your claims department poor and very slow service.

I have logged my cellphone for insurance claim since 22/04/2023 and was informed that it will take 48 hours for logging and completing a claim form,which will be sent to the assessment department and will take 3-5 working days. Now am headed for 3 weeks with no feedback from the so called insurance department and when I did the first followup on 3/05/2023 was told that the delay could be I did not respond to the sent email.Of which was a repetition email sent,which clearly indicate that my claim is not important but rather *******.Was also told to give the claim department at least till Monday(08/05/2023),then as usual practice nothing on my email from the department.

Does my monthly insurance premium go to the orphanage as I would have known not to bother myself to claim ****** phone?Whats the use of having an insurance when the need arises, then pooh your sent from pillar to post with different and useless responses from different agents.Now recent response from Lebogang says it will 7-14 working days,what the hell is that for? I asked to speak to her supervisor,which apparently was on call for looong time,left my contact numbers on the 5/05/2023 but till today no callback..

How am I suppose to live my life and track my stuff when nowadays our lives are on our smart devices,whats the use and importance of cellphone insurance when they make a mockery out of you?Who decides to be God with our monthly payment and not deliver on promised service?Why take my premiums monthly and use it for whatever expenditure needs to be covered but fail to keep their end of the bargain? Stop sending me from pillar to post when clearly your contractor(cellphone insurane) or Guardrisk or Admyntec whichever insurance I might fall under does not care about quality,efficient and excellent client service.