POOR AND DISGUSTING SERVICE!!!!!!!!!!

<p>Regarding cellphone number : ********** 117</p> <p>I had a contract with MTN 4 years ago that WAS PAID IN FULL 2 years ago. I received a very disturbing message when trying to get a new contract earlier this month, the agent that assisted me took my details and advised that she would get back to me which she did not. I then followed up with her only to be put through to the branch in Durban where the agents did the exact same thing and never got back to me until I followed up with them, Only to be told that I have been handed over to their Legal department for my old contract that is apparently outstanding ( which was paid in full ). Firstly, both agents didnt have the decency to pick up the phone and tell me about this and WHY HAVE I NEVER RECEIVED NOTIFICATION OF OUTSTANDING PAYMENTS FOR THE PAST 4 YEARS?????? My contract dated 2012/2013 was paid in full. It shows how *********** they are as it took them 4 years to realise that their customer has an outstanding bill. As much as they have "legal departments" do they not realise that we too have legal advisers?? I DEMAND TO BE CONTACTED BY THEM, advised of the "outstanding" payments and my name cleared!!! </p> <p>Reference numbers as follows of the calls made : 246 318 246 / ********** 95 / ********** 92 </p>