1 reviews | Active since Nov 2011
poor and confused service
<p>I’m very disgusted by the service that MTN insurance has provided till today.</p> <p>I submitted my claim on the website on the 23rd August expecting a 24hr turnaround time response but nothing yet. When I call the insurance number during the past 3 days it’s either I get a solution that don’t make sense or the number gets disconnected after holding on the line for the 30 mins.</p> <p> </p> <p>Don’t offer self-service channels if they can’t be managed better than your manual process. when you send an email it 5 working days verse the 24hr on the website. </p> <p>I need a response urgently. I don’t have a phone which can be used, and I’m not sure how you accept customer to stay in connect with you when they don’t have a phone.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********