Poor and arogant leadership

On the 11/02/2015 I tried contacting MTN Cosmonet in Cleawater Mall because I had a SIM that the store had not RICA'd for over TWO WEEKS from date of taking delivery. First I could not get through on the landline, then a manager at the other MTN store, Justin (one of ONLY 2 MTN employees who really tried to assist me) gave me a cell no I could call. I proceeded to call this number for 25 minutes - no answer. <br> I managed to get hold of a lady by the name of Faaiza Rahman, (who went out of her way also). She requested I put my complaint in writing, which I did, and which she then sent off to a lady named Catharina Esterhuyse & a gent named Fred van Niekerk. Catharina I assume is the Manager Cosmonet. As she was asked to resolve the issue and respond back to my email. After a day with no response, I then emailed Catharina myself. (13/02/15) Again, no response. I then mailed Faaiza informing her I would like to know how to cancel this contract & that perhaps I could get some response through the HELLOPETER route. Faaiza once again emailed the people involved \URGENT". Nothing. Today is the 16/02/2015 & I have not heard from Catharina via call or email. What arrogance. Terrible example."""