RG
Reinhard G
1 reviews | Active since Mar 2009
08 Oct 2019, 09:47
Poor aftersales service
On the 4th of September I took my faulty, fairly new phone, to the store to be sent for repairs. We where told it will take 2 to 3 weeks. On the 1st of October I went back to the store to enquire, only to find out that nothing has been done, well past the promised return time. On the 4th of October, I received a notification that the phone has been checked in to the service department.
Now where has this phone been all this time and how much longer do I have to wait?
Helpful (0)
Replies (1)0
Replies (1)RG
Reinhard G's updateReviewer Update
26 Mar 2020, 12:03Hi,
Takes you 5 months to reply on hello peter. Although I have resolved the issue, it was because I had to do all the running around and phoning different people to get the phone replaced. The customer service relating to this incident was shocking and even now you send me the number to call the repair center.
If I send a phone in for repairs, I expect the MTN store where I handed in the phone to do the follow up work and have it escalated if need be. The customer should not be the one trying to do this.
Regards,
Reinhard
Takes you 5 months to reply on hello peter. Although I have resolved the issue, it was because I had to do all the running around and phoning different people to get the phone replaced. The customer service relating to this incident was shocking and even now you send me the number to call the repair center.
If I send a phone in for repairs, I expect the MTN store where I handed in the phone to do the follow up work and have it escalated if need be. The customer should not be the one trying to do this.
Regards,
Reinhard
RG
Reinhard G's update26 Mar 2020, 12:03
Reviewer Update
Hi,
Takes you 5 months to reply on hello peter. Although I have resolved the issue, it was because I had to do all the running around and phoning different people to get the phone replaced. The customer service relating to this incident was shocking and even now you send me the number to call the repair center.
If I send a phone in for repairs, I expect the MTN store where I handed in the phone to do the follow up work and have it escalated if need be. The customer should not be the one trying to do this.
Regards,
Reinhard
Takes you 5 months to reply on hello peter. Although I have resolved the issue, it was because I had to do all the running around and phoning different people to get the phone replaced. The customer service relating to this incident was shocking and even now you send me the number to call the repair center.
If I send a phone in for repairs, I expect the MTN store where I handed in the phone to do the follow up work and have it escalated if need be. The customer should not be the one trying to do this.
Regards,
Reinhard