Poor after sales service
<p>Hi, I dropped my phone and cracked the screen. Took it to MTN only to be informed that, in order to get a quote on the damage (excluding repairs), I need to send it in and it would take 6 weeks. The phone works perfectly fine, it's just the screen that's damaged.</p> <p> </p> <p>doesnt MTN have a price list in store for parts + labour to be able to tell me how much it would cost. To wait 6 weeks just for a quote is ridiculous. </p> <p> </p> <p>You can't be so ***********, we living in 2017, your customers come first and you need to prioritize your customers needs.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike