Poor advice
Renewed contract. Salesman **** about phone specs. When we realised this, they said we must bring it back. We did but the Ballito lifestyle staff had horrible attitude. Refused to take unopened box back, very rude salesperson. Now we sit with ******* phone.
Helpful (0)
Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
05 Oct 2017, 16:18Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to MTN Ballito Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply05 Oct 2017, 16:18
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to MTN Ballito Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
's updateReviewer Update
10 Oct 2017, 12:11Good,
I have not received any further help or feedback. Goitsemang Segopolo Customer Services MTN SA contacted me initially, asked account details etc. ID number etc. to verify. She then disappeared. I emailed twice to try and get further help, but for 12 days she has not rep****. MTN Ballito regional Management has not made contact either. Please note the portion in the consumer protection act dealing with wrong information. This will certainly apply in this case.
Kind regards
's update10 Oct 2017, 12:11
Reviewer Update
Good,
I have not received any further help or feedback. Goitsemang Segopolo Customer Services MTN SA contacted me initially, asked account details etc. ID number etc. to verify. She then disappeared. I emailed twice to try and get further help, but for 12 days she has not rep****. MTN Ballito regional Management has not made contact either. Please note the portion in the consumer protection act dealing with wrong information. This will certainly apply in this case.
Kind regards
's updateReviewer Update
18 Oct 2017, 13:47I have not received any further help or feedback. Goitsemang Segopolo Customer Services MTN SA contacted me initially, asked account details etc. ID number etc. to verify. She then disappeared. I emailed twice to try and get further help, but for 12 days she has not rep****. MTN Ballito regional Management has not made contact either. Please note the portion in the consumer protection act dealing with wrong information. This will certainly apply in this case. Kind regards
's update18 Oct 2017, 13:47
Reviewer Update
I have not received any further help or feedback. Goitsemang Segopolo Customer Services MTN SA contacted me initially, asked account details etc. ID number etc. to verify. She then disappeared. I emailed twice to try and get further help, but for 12 days she has not rep****. MTN Ballito regional Management has not made contact either. Please note the portion in the consumer protection act dealing with wrong information. This will certainly apply in this case. Kind regards
's updateReviewer Update
10 Nov 2017, 08:47I have not received any further help or feedback. Goitsemang Segopolo Customer Services MTN SA contacted me initially, asked account details etc. ID number etc. to verify. She then disappeared. I emailed twice to try and get further help, but she has not rep****. MTN Ballito regional Management has not made contact either. Please note the portion in the consumer protection act dealing with wrong information. This will certainly apply in this case. Kind regards
's update10 Nov 2017, 08:47
Reviewer Update
I have not received any further help or feedback. Goitsemang Segopolo Customer Services MTN SA contacted me initially, asked account details etc. ID number etc. to verify. She then disappeared. I emailed twice to try and get further help, but she has not rep****. MTN Ballito regional Management has not made contact either. Please note the portion in the consumer protection act dealing with wrong information. This will certainly apply in this case. Kind regards
's updateReviewer Update
10 Nov 2017, 08:47I have not received any further help or feedback. Goitsemang Segopolo Customer Services MTN SA contacted me initially, asked account details etc. ID number etc. to verify. She then disappeared. I emailed twice to try and get further help, but she has not rep****. MTN Ballito regional Management has not made contact either. Please note the portion in the consumer protection act dealing with wrong information. This will certainly apply in this case. Kind regards
's update10 Nov 2017, 08:47
Reviewer Update
I have not received any further help or feedback. Goitsemang Segopolo Customer Services MTN SA contacted me initially, asked account details etc. ID number etc. to verify. She then disappeared. I emailed twice to try and get further help, but she has not rep****. MTN Ballito regional Management has not made contact either. Please note the portion in the consumer protection act dealing with wrong information. This will certainly apply in this case. Kind regards