Poor Administration and ZERO Ownership

I am appalled by the experiences I have had with MTN and this store in question since the beginning of October last year. I handed in a cellphone subsidy to the value of R350 from my company in the first or second week of October, and noticed at the end of December that it was not yet effective. Upon them re-opening in January, the store could not find or trace the subsidy form I had given them and asked to make another copy. They offered a refund for the last 3 months and promised me it will be in my account by Friday, the 6th of February at the latest. I still have not yet received this refund and upon my 20th visit to this MTN store, they could not give me an answer nor tell me when the money will be paid back into my account. There is no ownership of ANYTHING by any MTN employee. It seems as if they only ever attempt at doing something when a client complains. Why is there no ticket logging system? Do they really think they can trust their employees to actually do their job and keep the clients happy without one? I cannot wait to terminate my contracts with MTN upon receiving this refund and moving my services to another carrier. This is beyond absurd customer service.