yvdl
yolandi van der linde
1 reviews | Active since Oct 2015
02 Mar 2018, 11:19
Poor Admin Account Services
Good day.
I want to lay a complaint. I moved from one bank to another bank. My banker moved the debit order. Even though they told my banker it was moved, the debit order still went off on my old bank account. My banker did the debit order movement again and I got a sms to say it was moved, however it was still debited to my old bank account again for the second time.
This is really poor service and administration.
All of our accounts are with MTN, but this might motivate me to move to another telephone service provider.
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Replies (3)
MTN South Africa's replyOfficial
02 Mar 2018, 11:30Good day Yolandi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that in order for us to maintain the security of your MTN account, your banker cannot change your banking details on your behalf. The account holder needs to make the changes with MTN.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply02 Mar 2018, 11:30
Official
Good day Yolandi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that in order for us to maintain the security of your MTN account, your banker cannot change your banking details on your behalf. The account holder needs to make the changes with MTN.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
02 Mar 2018, 11:35Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised the new bank details was updated on the 19-2-2018, the debit order was requested already on the 18th for payment to MTN. The debit order cannot be stopped once sent.'
The debit order will be active from next month from the Ned bank account.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply02 Mar 2018, 11:35
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised the new bank details was updated on the 19-2-2018, the debit order was requested already on the 18th for payment to MTN. The debit order cannot be stopped once sent.'
The debit order will be active from next month from the Ned bank account.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
02 Mar 2018, 11:36Please ignore Ishie response.
Best regards,
MTN South Africa's reply02 Mar 2018, 11:36
Official
Please ignore Ishie response.
Best regards,