Poor accounts/ service

MTN is apparently busy reconstructing it accounts system. Received no statement for November, no apology either. Recently received a statement for December listing only one of the two numbers on my account. When I queried it, I was told they will not send out a statement for each number, instead both numbers are listed on the statement. I know how to read, only one number and on that numbers balance is shown on the statement, told them so with NO reply. When you contact customer NO service at MTN you may just as well talk to your neighbor, they can do the same for you.... nothing. When you load a query, they are quick to give you a useless reference number. If you phone to query the number you get no assistance and once you put the phone down you get an sms that the case was resolved... without them resolving anything. MTN should revert back to their old billing system at least it worked, why fix something that is not broken. I wanted to visit MTN accounts department in person to resolve an issue, was told nobody knows their physical address, you can only mail customernoservice. MTN has the worst billing system but they don't care because they get their money every month and there is not much you can do about it and they know.. This is why you sign a 24 month contract, they know they will lose many customers if you can terminate at any time, so who wins... only MTN, not their "valued customers" See how many posts they respond to..... none, they are not even aware that their customers are unhappy, so life goes on.