PM
Patrick M
1 reviews | Active since Dec 2015
18 Dec 2015, 09:45
Poor accounting
I have been with mtn since 1995.I entered into a contract with them -+ 7years ago. Three or four months ago my line was cut cos of an unpaid bill. I paid and the line was reconnected. Two weeks ago my line was cut off cos I didnt pay my Nov 2015 bill. I spoke to customer care thats when they gave me the credit dept email address and I send my proof of payment. Its when I found out that my acc is in arrears. I took it very lightly when they said I didnt pay Sept 2015.I emailed proof of payment for that month. This morning I spoke customer care and I was told that the installment for Nov 2015 that I paid on the 3.12.2015, only showed that I paid on the 17.12.2015.My acc is still in arrears of 1month wich they say they cant find. I have proof of payment that was made on 5.10.2015.AS FAR AS I KNOW, MY ACC IS UP TO DATE. I OWE MTN NOTHING!!!BUT IF I COULD CANCEL THIS CONTRACT TODAY, I WOULD DO IT!!! ITS REALLY FRUSTRATING GOING FROM PILLAR TO POST!!!The people in credit dept are the same as in customer care, NO ANWERS! PLEASE HELP!!!
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MTN South Africa's replyOfficial
23 Dec 2015, 08:02Hello Msekana,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that your account is up to date , the instalment due is current one, which means that its for January month. The payment of R570.00 was allocated on 17-12-2015.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that your account is up to date , the instalment due is current one, which means that its for January month. The payment of R570.00 was allocated on 17-12-2015.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply23 Dec 2015, 08:02
Official
Hello Msekana,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that your account is up to date , the instalment due is current one, which means that its for January month. The payment of R570.00 was allocated on 17-12-2015.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that your account is up to date , the instalment due is current one, which means that its for January month. The payment of R570.00 was allocated on 17-12-2015.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,