RA
Rohan A
1 reviews | Active since Sept 2015
18 Sept 2015, 13:59
POOR ACCOUNT MANAGEMENT
Good day, my complaint is caused because of frustration. We have logged a call with Shailesh Hari from July 2015, for the activation of a new user on our account the matter is still outstanding no communication received or any updates on progress. The user has been without a phone for more than two months now because of this matter. URGENT ASSISTANCE IS REQUESTED to get the matter resolved. I have tried phoning numerous times without answer left messages with no replies. Therefore you can see my frustration.<br> <br> Regards<br> Rohan<br> ***
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MTN South Africa's replyOfficial
20 Sept 2015, 19:40Hello rvaswegen,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
warm regards
mike
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
warm regards
mike
Best regards,
MTN South Africa's reply20 Sept 2015, 19:40
Official
Hello rvaswegen,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
warm regards
mike
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
warm regards
mike
Best regards,