AL
Andrea L
1 reviews | Active since Jun 2017
13 Feb 2018, 15:55
Poor account control and customer service
MTN decided to bill me a R 599 early upgrade fee. This said fee was not communicated with me at any stage during the process otherwise I would have opted to wait another month till the upgrade was due. I have been trying to sort this out, have phoned the customer care, retentions, sales, and every department possible at MTN yet not one of them have sorted the problem out to date. They can also not provide me with the proof where I agreed to paying the upgrade fee. MTN, you need to get your house in order, you do not even have a complaints or proper customer service department to assist frustrated clients.
Helpful (0)
Replies (1)0
Replies (1)AL
Andrea L's updateReviewer Update
15 Feb 2018, 09:35Pathetic MTN!! I have been on the phone with MTN for the past two days. What has the banking department got to do with this matter?
MTN you only know how to displease. You all need training on customer service. i have since spoken to two team leaders, not one of them have even bothered to phone back as they commited to.
AL
Andrea L's update15 Feb 2018, 09:35
Reviewer Update
Pathetic MTN!! I have been on the phone with MTN for the past two days. What has the banking department got to do with this matter?
MTN you only know how to displease. You all need training on customer service. i have since spoken to two team leaders, not one of them have even bothered to phone back as they commited to.