LP
Leanne P
1 reviews | Active since Feb 2015
03 Feb 2015, 09:48
Poor account admin and Atrocious service
I have a data contract with MTN and without warning my connection was lost. To query the problem the call centre requires a pin which you cannot get without a cellphone. Took 30 mins to get hold of an agent who was incomprehensible and unhelpful. Took another 45 mins to get hold of an agent who said gather had suspended the service but couldn't say why. Said he reinstated the service which did not happen. No one could find a supervisor. Was told I would be called back by a supervisor which did not happen. Generally unhelpful bordering on rude service. And near impossible to access anyone to help.
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MTN South Africa's replyOfficial
17 Feb 2015, 15:39Hello LeePro,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Our records show that your line was suspended by the credit limit, kindly note credit Limit serves as a vetting tool during the credit assessment process when applying for a new contract. The credit limit cannot be used a capping tool to monitor or limit usage but it is calculating and monitoring your billed and unbilled invoices collectively.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Our records show that your line was suspended by the credit limit, kindly note credit Limit serves as a vetting tool during the credit assessment process when applying for a new contract. The credit limit cannot be used a capping tool to monitor or limit usage but it is calculating and monitoring your billed and unbilled invoices collectively.
Regards,
Ebbedene
REQ:***
MTN South Africa's reply17 Feb 2015, 15:39
Official
Hello LeePro,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Our records show that your line was suspended by the credit limit, kindly note credit Limit serves as a vetting tool during the credit assessment process when applying for a new contract. The credit limit cannot be used a capping tool to monitor or limit usage but it is calculating and monitoring your billed and unbilled invoices collectively.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Our records show that your line was suspended by the credit limit, kindly note credit Limit serves as a vetting tool during the credit assessment process when applying for a new contract. The credit limit cannot be used a capping tool to monitor or limit usage but it is calculating and monitoring your billed and unbilled invoices collectively.
Regards,
Ebbedene
REQ:***