AP
Anonieme P
1 reviews | Active since Oct 2018
19 Nov 2018, 11:25
Poor
Very poor service at MTN Ermelo from consultants. Would never recommend them
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Replies (1)
MTN South Africa's replyOfficial
20 Nov 2018, 09:50Good Day Larischa
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this will be escalated to the Store Manager to take corrective measures in accordance with our Service level agreements.
We would like to assure you that it is certainly not our intention to dissatisfy our clients.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this will be escalated to the Store Manager to take corrective measures in accordance with our Service level agreements.
We would like to assure you that it is certainly not our intention to dissatisfy our clients.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply20 Nov 2018, 09:50
Official
Good Day Larischa
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this will be escalated to the Store Manager to take corrective measures in accordance with our Service level agreements.
We would like to assure you that it is certainly not our intention to dissatisfy our clients.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this will be escalated to the Store Manager to take corrective measures in accordance with our Service level agreements.
We would like to assure you that it is certainly not our intention to dissatisfy our clients.
Warm RegardsBrendah LangaComplaints Management team
Best regards,