Poooooor Mtn service

I have been with mtn for a long time over 10 years, and this is the first time I've ever had such pathetic service, I went to mtn east gate to upgrade, only to be told that the system won't allow me to upgrade due to an online enquiry I made in February, I wanted to get a new contract and then decided to wait for my upgrade, now the application from February is blocking my upgrade. I was told by mtn call center to call online contact center only to be told to call ***, then you get told to call*** to be told to call *** to call ***, confusing I know now imagine me getting absolutely no where, wasting 2 hrs of my day, petrol and freaking air time. Pathetic