POOOOOOOOR Service MTN
<p>I'm trying to do a new upgrade, from last week Friday 1 July 2016 with out any sucsess. Every time the poor sales person at MTN Tableview (Mark) looks like the idiot in this case but it is your legal department. I did my payment on 30 june 2016, they send my acount to legal, I did phone them and they said that they can see it has being paid, why is my acount not updated yet? 6 days later and I can still not do my upgrade......... Shame on you MTN!!!!</p> <p> </p> <p>Kobus Botha</p>
Good day Kobus,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Kobus,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********