Pointless Response about Lacking Customer Service

Pointless response to an outstanding issue raised numerous times. I expect no feedback... The last times MTN responded with this canned message, was just to tick the box that they had responded to a hellopeter review.

--------------------------------------------------------------------------------------------------------------- My post: ------------------------------------------------------------------------------------------------------------------- Here's the dates from hellopeter entries where each request was rep**** that someone from MTN would contact me. 6 March 2018 19 March 2018 21 March 2018 12 April 2018 23 July 2018 1 August 2018 3 September 2018

(1st August 2018) Mike Ramaboka, eventually informed me that my issue/call being escalated and I would get prompt feedback and resolution. 1 month later and still no response. The only thing consistent with MTN is the rate at which they ignore calls/issues.

------------------------------------------------------------------------------------------------------------------- MTN response: ------------------------------------------------------------------------------------------------------------------- Official business reply Good day

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards,

Ayanda Mthimkhulu

Complaints Management Team