POCKET SWITCH DATA CALLS

I have complaint about my bill on the 24/08/15 to the call centre, posted a complaint on Hellopeter on the 25/08/15 and got a prompt reply that my inquiry has been escalated on the 27/08/15. <br> <br> In 6 days time it will be 2months since my complaint and NOTHING has happened from MTN side of things, however, I have been to the store to complain and was advised to come back AFTER the installment had been deducted, paid the account, been back to the store (as advised) to complain (date: 01/10/2015, ***) and was advised that I should have come in BEFORE payment was made. <br> <br> It has been 54 DAYS since my original inquiry and today I was told by a call centre agent that NO ONE has even looked at my case and therefore there is no feedback.<br> <br> WHAT DO I NEED TO DO TO GET A RESOLUTION???? <br> <br> I have been a client since 2009 and in the past 3 years I have had NOTHING BUT PROBLEM AFTER PROBLEM!<br> <br> I will not hold my breath for feedback on this inquiry to come in the near future. Your service has been appalling and I am embarrassed to be associated with this kind of service provider.