Item: MTN South Africa
Rating: 1
Author: Matthew A

MTN South Africa's replyOfficial

22 Jun 2017, 17:02

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

Best regards,

MTN South Africa's reply22 Jun 2017, 17:02

Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

Best regards,

MA

Matthew A's updateReviewer Update

22 Jun 2017, 17:54

Good evening Sir

Thank you for the reply and information . However it does not solve my actaul issue of the sim card not being active . Do you have an idea on how long it will take .. the number is qeustion is my contact number as per the review .

Kind Regards

Matthew

MA

Matthew A's update22 Jun 2017, 17:54

Reviewer Update

Good evening Sir

Thank you for the reply and information . However it does not solve my actaul issue of the sim card not being active . Do you have an idea on how long it will take .. the number is qeustion is my contact number as per the review .

Kind Regards

Matthew

MA

Matthew A's updateReviewer Update

25 Jun 2017, 12:51

Dear Sir

It seems that the issue as i see it ( Imporatance ) has not been addressed as yet, additionally the wrong parties are being blamed . The cotact number - as per the swop is still not working and i went to Baywest Mall and they logged a issue on the system . Secondly the MTN branch in my view is not at fault . Rather MTN Cape Road , as the Lady serving me said " told be to wait, and refused to log a issue with the explation of " You will have to wait , it wont help t log a issue. If you so wish i will identify the lady and attend a Polygraph examination to substanuate the poor service that she gave me . Lastly ,what would be the implication to me be is I was late paying my acccount from the 20th June until now ? Would you not have debt collectors hassling me ?

MA

Matthew A's update25 Jun 2017, 12:51

Reviewer Update

Dear Sir

It seems that the issue as i see it ( Imporatance ) has not been addressed as yet, additionally the wrong parties are being blamed . The cotact number - as per the swop is still not working and i went to Baywest Mall and they logged a issue on the system . Secondly the MTN branch in my view is not at fault . Rather MTN Cape Road , as the Lady serving me said " told be to wait, and refused to log a issue with the explation of " You will have to wait , it wont help t log a issue. If you so wish i will identify the lady and attend a Polygraph examination to substanuate the poor service that she gave me . Lastly ,what would be the implication to me be is I was late paying my acccount from the 20th June until now ? Would you not have debt collectors hassling me ?

MA

Matthew A's updateReviewer Update

26 Jun 2017, 11:56

I received a call from ***** post the number being activated, we had a exhange regarding the number not being active and the events leading upto the activation and my impression of the situation. She passed me on to her supervisor . Desnasha ( not sure of it is Tenasha ) who proceeded to berate and scold me in a disrepective tone say " In fairness to us we did pick up your qeury and we picked up they activated you r number on a deactivated number , so i can asure you they ( Baywest ) did nothng until you posted a helopeter report. I hve all the proof here that we have been working on the issue on their behalf. " I asked , am you taking me on for an internal qauble and berating me . when i didnt know anything. : I did not know that ***was from PE - Newton Park ( She did not identify herself as from the PE office as there was not signature on her email ). The supervisor did not ask open ended questions to enquire what i was told , by who and when before making a case for her store or employees with her berating and disrepsective tone. On reflection I will not deal with that service centre again and have bought a prepaid number for use while this issue was being resolved. Therefore i will not use that number until the cntract has ended . Systemically it seems Newton Park rudeness and disrepsct without all the information is the way of dealing with customers. Thank you , but no thank you.. Sqaubble to your hearts content without me .

MA

Matthew A's update26 Jun 2017, 11:56

Reviewer Update

I received a call from ***** post the number being activated, we had a exhange regarding the number not being active and the events leading upto the activation and my impression of the situation. She passed me on to her supervisor . Desnasha ( not sure of it is Tenasha ) who proceeded to berate and scold me in a disrepective tone say " In fairness to us we did pick up your qeury and we picked up they activated you r number on a deactivated number , so i can asure you they ( Baywest ) did nothng until you posted a helopeter report. I hve all the proof here that we have been working on the issue on their behalf. " I asked , am you taking me on for an internal qauble and berating me . when i didnt know anything. : I did not know that ***was from PE - Newton Park ( She did not identify herself as from the PE office as there was not signature on her email ). The supervisor did not ask open ended questions to enquire what i was told , by who and when before making a case for her store or employees with her berating and disrepsective tone. On reflection I will not deal with that service centre again and have bought a prepaid number for use while this issue was being resolved. Therefore i will not use that number until the cntract has ended . Systemically it seems Newton Park rudeness and disrepsct without all the information is the way of dealing with customers. Thank you , but no thank you.. Sqaubble to your hearts content without me .

PMT*** - Invoice